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The only thing they're good at is invoicing. I didn't get all the information I could have used to determine the correct shipping date, and, worst of all, the 'guaranteed total shipping quote' was increased by hundreds of dollars because my small shipment of 10.5 cu ft was slapped with additional minimum charges (their minimum is 35 cu ft).

$95 to prepare a bill of lading? A piece of paper?!! $140 fuel surcharge? Shouldn't that be part of the shipping - or at least part of the estimate?

Palletizing? A RIP-OFF COMPANY CLAIMING TO HAVE THE LOWEST PRICES, BUT ONLY THE QUOTES ARE LOW. I would NEVER use this company again.

Oh, and the customer service reps read from a script and can't write well in English - multiple grammar and spelling errors. They're just bodies on the phone - no power to do anything but stick to the script.

Reason of review: Pricing issue.

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