Shippingquest Reviews and Complaints
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Most Helpful
I entrusted ShippingQuest with shipping my items over to Stockholm, Sweden from Ohio. My guitar and my hard case were completely destroyed and my bookshelf was damaged. This company did not ship my items properly. I packed them as advised. I sent photos to the company...
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Review
Service
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Compensation for my damaged items
Tags
I was quoted $800 + $200 discount for 17boxes of used household goods to be shipped to Guatemala. I measured all my boxes, i knew i was off by a few inches with the measurements. After i dropped my boxes at terminal i went straight to airport to catch my flight to...
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Review
Service
Shippingquest - Great experience!
Everyone at the company was incredible! For the customer care, billing to the people at the terminal. They were also the best price I could find with international shipping!
Review
Service
Reason of review
Good customer service
The price doubled when the shipment arrived at the terminal. This was a surprise to us but we still paid it. The confusion is where to send the money. You don't except what most people have as payment which expanded the confusion. The money was sent to the company but...
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Review
The customer service of ShippingQuest was so wonderful and helpful. They helped us on setting up our account and shipment. We had a total of 25 boxes of 18 by 18 by 24 sizes as advised. They also recommend tips for us to save up from our bill and what to prepare for...
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Review
Service
Pros
- Staff were helpful- quick to respond
- Customer service
- Great service
Reason of review
Good customer service
I was given a quote for 25 boxes of the same size : 1300.00 (300 was truck cost so 1000 was for 25 boxes) I was told if I added boxes it would be for the same rate, possibly cheaper. I added 11 boxes. 40*11 = 440 dollars. They added 1500.00 Somehow they forgot to tell...
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2 comments
Shippingquest Verified Representative
Dear Customer, Every quote, booking and booking confirmation includes all surcharges. The booking confirmation clearly states your fuel surcharge and your palletizing charges....
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Review
Service
Cons
- False quote
- Multiple tactics to add hidden fees
- Being belitted and bullied
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Price reduction
Tags
It was an unfortunate event on me, losing my job. Just got divorces and needed to move out of the country. I have a lot of things to move out and bring with me back to my parent's country. I had 1 sofa bed, furniture and tons of boxes of clothes and utensils. I saw...
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Review
Service
Pros
- Delivery time
- Customer service
- Personal service
Reason of review
Good quality
I had one of my customer's recent order shipped with ShippingQuest. It was a Car Engine. So far, I am very impressed with how the customer service team of ShippingQuest had been very accommodating to us. It's not our first time to do international shipment but it was...
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Review
Service
Pros
- Great service
- Delivery time
- Personal service
Reason of review
Good customer service
I wanted to have a carpet shipped from the US to the Netherlands. Shippingquest sent a quote which sounded reasonable. After agreeing to this quote and after the carpet had been picked up from St.Louis MO address the price of the service went up. Then no account was...
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3 comments
Hi I am in the process of sueing them . well actually I had taken them to court and they lost. So I am in process of tring to get My Lawyer says I need to find someone who has...
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Review
Service
Cons
- Unreliability
Reason of review
Poor customer service
Prior to making the reservation with ShippingQuest, we had all known that shipping internationally is very stressing especially dealing with Customs. Before we book our shipment we check with our consulate what charges we may get also we check with ShippingQuest if...
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Review
Service
Pros
- Customer service
- Personal service
- Great customer service
Reason of review
Good quality
I was about to have a business trip going to Ireland last month and I need to bring with me 3 huge boxes for my presentation. I search online and found ShippingQuest and made a quote and booked online. I have successfully drop off my goods and received my bill. Bill...
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Review
Service
Pros
- Great service
- Staff were helpful- quick to respond
- Customer service
Reason of review
Good customer service
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Dear Shaina Shenefelt, Thank you for your email. We are very sorry to hear about your damages. Please keep in mind ShippingQuest is only a shipping company. You are required t...