Shippingquest

Hi I am in the process of sueing them . well actually I had taken them to court and they lost.

So I am in process of tring to get My Lawyer says I need to find someone who has received a bill of lading from SQ with the terminal logistics name and account number that is willing to give me a declaration, My email is Wendysulda@***.com. I hope you can help thanks

Dear Mr Truelove, Thank you for your review. Your goods arrived on time per our commitment to you.

Per your booking you were supposed to clear customs and collect your goods on time. You disappeared for months and months since you claimed you were ill. ShippingQuest has no control over government customs anywhere, There are rules and regulations that govern all imported shipments and consignees must clear customs and collect the freight in a specified time. You disappeared for months and months.

Customs will discard your freight. ShippingQuest did not fail in any way. Consignees have a responsibility and you failed to meet that responsibility. Your booking was door to port, and ShippingQuest provided the service perfectly just like you mentioned in your review.

Once your freight sailed the ocean bill of lading copy along with instructions and contact information for our agent was emailed to you. This is when you are required to take over, contact our agent and be ready to clear customs and collect your goods.

You never did that, thus resulting in Romanian customs to discard your freight. Please be accurate with your review.

My review already stated that the trip over was great. My dispute was in the incompetent and dishonest way your company treated me when i was trying to return the goods to the US.

I have the full email record of our communications beginning from the August prior to the November Romania confiscated/destroyed my goods. Your own documentation should include this record of events. I was assured by your company numerous times that everything was being handled. Your own records will detail how often you assured me that everything was under control, ...and they will also confirm that i was communication with your company and NEVER "disappeared for MONTHS".

That is an out and out lie, but you already know that, because you have the same record of our communications that i do. I wasn't "ill" until the following December, when i required an emergency surgery, and as soon as i was able to review your correspondence, i arranged to wire you the $2,500.00 that you suddenly needed urgently, ...when the shipment had already been destroyed, due to your own incompetence, If you will take a cursory review of your own records of our correspondence, you will see that your request for the cash wire was "after" the Romanian government had confiscated my goods, and "after" your company had assured me no less than twice that my goods were "In Route" back to the US. ...Your records should also show that i contacted you to inform you that my goods were lost, and i requested a receipt for the $2,500.00 that you supposedly were to pay the Customs storage fees. Your employee responded via telephone that my request had been "turned over to your documents department".

....That was the last i ever heard from you. If you doubt my word, or your "documents department" operates at the same level of inefficiency as the personnel that were supposedly working on the return shipment of my goods, ...i'm more than happy to publish all the email between us, that will show that it was your company's incompetence and/or slackness that led to the destruction of my goods, ...and that your request for the $2,500.00 came AFTER my goods were already destroyed.

I don't expect anything from ShippingQuest, because if you were going to make good on all you said you'd do in our correspondence, you'd have done it by now. "This" response to your reply to my complaint is merely to assure other readers that there is nothing untrue or exaggerated about my initial post, and my characterization of it is accurate, ...and i'm happy to supply the email record, if you or anyone else doubts the "accuracy" of my review.

I think your own records would have convinced you that you should at least return the $2,500.00 you insisted you needed for "customs storage fees", that i paid "after" (the records show) Romanian customs already confiscated/destroyed my shipment. ...But, i s'pose you probably thought that was pretty cool to receive such a bonus for doing absolutely nothing?