Update by user Jan 08
We received a credit with this confirmation below. A few days after the extortion started again requesting additional storage money due to their own doing in delaying the shipment every time.
Crooks Payment received. Scheduled on next sailing 244 5th Avenue Suite 2021 New York, NY 10001 • firstname.lastname@example.org • 855-QUEST-US • www.shippingquest.com INVOICE TO: Delbert Sinor Shipper OZARK, Missouri, , 65721 Consignee South Africa, Capetown, N/A, South Africa INVOICE #: DP01859 Invoice Date: Wednesday, December 20, 2017 Due Date: Monday, November 27, 2017 Total Due: $0.00 Item Description Unit Price Quantity Total Trucking Service From: OZARK - Missouri - 65721 To: St. Louis - Missouri - 63134 Carrier: Dohrn Transfer Co - Total Weight: 350 $270.44 1 $270.44 Sea Freight Service From: St. Louis - Missouri - 63134 To: South Africa - Capetown Packages: 1 $372.00 1 $372.00 Booking volume 35 Fuel surcharge 35 $140 Shipping line weight verification $28 Additional 75 lbs Total 425 lbs $57.85 1 $57.85 Storage Assessed $450 1 $450 ????
Credit -$1318.29 1 -$1318.29 Payment Detail SUB TOTAL GRAND TOTAL $0.00 $0.00 ***NO CASH DEPOSIT*** Banking Information Payment Methods: Wire Transfers / Physical deposits at any Bank of America Branch near you. Bank: Bank Of America Account Name: ShippingQuest Account # 4830-1864-8408 Routing # 026-009-593 Swift # BOFAUS3N (international wires) Bank Address: 4 West 57th Street New York, NY 10019 As a kind reminder, at destination consignee is responsible for: -Customs clearance -Duties / taxes -Terminal fees -Fumigation / Quarantine -Collecting freight from terminal ShippingQuest service does not include the above mentioned.
Original review posted by user Dec 19, 2017
I have read the complaints and is shocked to say the least. Same problems, same methods used to extort money from you.
To many wrong doings for a coincidence. The Federal consumer council must investigate them and a complaint will be lodged at the consumer complaints department. They collected our parcel, in this case an engine (crated). The quote came from Ken, after collection the bill suddenly had insurance added of $600, After complaining for 2 weeks they eventually deducted the insurance as they could not proof on paper that insurance was compulsory.
We received a new invoice but 1 day later $225 was added due to the delay that they caused but billed us for (storage). Then another day went passed and emails to complain about this were not answered. After 2 days another ridiculous amount was added for storage. The quote from Ken included bill of landing as well as clearing costs etc.
On the invoice from Mary it states that the Bill of Landing and all other clearing costs are excluded. They are crooks, extortion at it's best.
Do not ever use them, you will be sorry you did. I imagine small parcels will be fine due to the cost involved but where they can they will mislead you and make you pay while they have your valuables.
Reason of review: Poor customer service.
Monetary Loss: $1400.
Preferred solution: Full refund.
I didn't like: Misconduct, Extortion, Being belitted and bullied, Delay getting answers, Customer service and stolen money.