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Shipping quest is an absolute joke of a company!!! Their website is ridiculous and not straight forward in setting up for freight pickup etc.

They quote you a price and after you submit all info and credit card info then they send you an email with a much higher price than originally quoted. Customer service is almost impossible to reach by phone and their representatives can barely speak English. None of them have any info regarding your previous order and have to keep putting you on hold to ask someone else. Finally when speaking to the "head honcho" (Nick is his name I believe) he is extremely rude!!

Yells at you and doesn't let you try and explain the situation. I had my order ready and then he canceled it which set me behind in my delivery as a business owner myself. This company is the worst I've ever dealt with. PLEASE DONT TRUST THEM!!

They are liars and cheats!!

I finally used Fed Ex ground which saved me almost half of what I would have paid with them!! BEWARE OF THESE FRAUDS!!

Reason of review: Pricing issue.

Location: Benicia, California

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Guest

Yet another update. I was just told I have 72 hours to pick up my boxes which are 1,500 miles away from where I left them and 5,000 miles away from where I currently am.

They have been in this new location for two weeks. This was right in the middle of our dispute. As I was saying I wouldn't pay the new inflated price, and they were telling me they wouldn't ship my boxes and I needed to come get them, they had already initiated the shipment process! So now I'm being charged for them to be shipped 1,500 miles when I didn't know what was happening.

And I'm told I will be charged more if I can't get them within 72 hours when I am overseas and they are currently in a state in the US where I haven't lived and don't know anybody. Un-freakin-believable!

Guest

UPDATE! I'm the person who posted below.

I was told over and over to come pick up my boxes if I wouldn't pay them. Turns out, they sent my boxes a couple weeks after I left to another state in the US! I couldn't pick them up if I wanted. We found this out by calling the dock directly and talking to the people they contract to do the actual shipping.

So they sent our belongings half way across the US as they've been telling me to come get them where I dropped them off knowing I was overseas. NEVER, EVER, EVER USE THEM!!!!!!!

Guest

DO NOT USE! Sorry, Mark, but they will claim that all their customers are 'out of control.' I don't even trust that you're real and not one of them with the review you wrote here.

I moved overseas to Europe very quickly because of emergency circumstances. They gave me a quote price and then said they would invoice me 72 hours after I'd dropped off the boxes. Well, I was going to be on the plane already by that time and was uncomfortable leaving the boxes without an invoice. I actually wanted to pay upfront while I was still in the country and they wouldn't let me.

I asked for one and there were all these extra charges for fuel and palletizing that had never been discussed with me. In fact, I'd asked if there were additional fees and had been told by the booking department no. Apparently the booking department only knows what is told to them and a lot isn't. They are nice and quick to respond and get you booked.

Then you have to deal with the shipping department. I contested that if we were paying for fuel by the mile and the pallets the boxes sit on, then what was the actual initial cost going to? Our price had now DOUBLED. We argued that we couldn't afford that but because we hadn't been told, we were too late to make arrangements with another company.

Knowing I was still local and could come get the boxes if absolutely necessary, they agreed to bring the fuel and pallet charges down but we still ended on a price that was a few hundred dollars more. I cannot express to you how broke we were during this emergency time and I was already borrowing money to send these few remnants of our lives there. We'd already donated anything that didn't fit within these measurements and we'd lost a lot of valuable and important things. This was the bare minimum I couldn't stand to let go of, things of my child's and everything.

Then when I get to the other side of the world, I get an invoice and am told to pay it. It is NEAR the original price again we'd contested but not exactly, so nothing but inconsistency with them. They initially say that I added additional boxes- almost twice as many boxes than I actually left with them! I argue that I didn't leave that volume and the guy then retracts that reasoning and says it's not that I left more boxes (even though this is by email and that's exactly what he said), it's that the "real measured volume" of the boxes adds up to that.

Um, I'm a solid mathematician and you can't look at boxes that have one volume and claim the real volume is almost double. They will only communicate by email so we called back to the booking department and they agreed with me that I only had the volume I was already saying I had. So I argued it. By this point, they were threatening to not send my things so I got aggressive because I'm not a pushover.

And the guy emailing LAID INTO ME. I said I wouldn't pay for imaginary volume, I would pay the price I was told I had to pay before I dropped off my boxes. He just kept emailing me saying he didn't want to deal with me and to come pick up my boxes or pay the extra. His emails were poorly written, were agitated and childish.

Mine were firm but to the point as he made me repeat the facts over and over without offering explanation as to why I should be charged more. I had to state at least 5 times that I was in another country and could not come pick them up but I was willing to pay what we were told to pay at any time. He refused and then insulted me relentlessly. So, yes, I fought back.

Those are my family's belongings and they were being held ransom. I only went with Shipping Quest because they appeared to be the cheapest and we couldn't afford anything more. I should've read reviews like this because everyone complains they charge you more AFTER you give them your boxes and leave to a place you cannot go back and get them.

FINALLY, he sent me an invoice for the agreed upon price but when I tried to pay it, he said he was cancelling my order instead.

I was like, I'm paying you what you asked- which is what we agreed to a month ago- and now you're cancelling my order? (Yes, it took them a month to offer me the agreed price when they were supposed to arrive in a month.) He said he wouldn't send my boxes, he would keep them 'forever' and charge me storage fees indefinitely. I tried to resolve this multiple times over and here is my theory- they do not want it resolved. They want to scam you out of money.

If you won't pay the extra money, then they drag it out hoping to exhaust you with their crazy, unprofessional, and insulting correspondence. They hope you will give in and pay them twice what you agreed to. I couldn't pay that if I wanted to, I simply don't have it. But I also won't be bullied into paying more than they told me I had to pay- especially when I have it in WRITING!

And when it became clear that I wouldn't pay more and I was about to pay the invoice with the price I'd agreed to and they weren't going to get more out of me, they revoked that invoice, cancelled my order, and now expect that I'm going to pay storage fees that will amount to God knows how much by the time I can ever get those boxes back. They refuse to release them to anyone else unless I pay them. They will call you crazy and out of control until they can get well above what they were asking for.

Or they will keep your things. It is extortion and a SCAM and I have still not reclaimed my things.

Guest

"Mark Frydman" is probably the ShippingQuest owner. He particularly enjoys harassing and threatening women.

Do not use Shipping Quest. Owner is an awful human being.

Guest

My Name is Mark Frydman and I am the CEO at Box Brothers Stores. We have over 25 stores on the west Coast.

We use ShippingQuest almost everyday. They provide an excellent service.

It seems this posting is from a customer that ShippingQuest understood that she is out of control so the simply refused to take her business. Sometimes you just have to pick and choose your customers.

You can feel free to contact us at my email directly:

mfrydman@***.com

Box Brothers Corp.

22124 Ventura Blvd.

Woodland Hills, Ca. 91364 8**-**3-9393

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