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1.0

The worst international freight shipping company ever in all terms and steps. Very bad communication and agreement between customer service and terminal employee.

Very bad handling of shipment in the terminal. The guy driving the fork going 30-40 ml/h and saw him dropping boxes of the pellet twice. Very careless. The estimated time for delivery was 4 weeks, it took them 2 to actually ship it out of the US and 4 weeks in the sea and it took another 2 weeks to get it ready for pick up (9 weeks total).

The worse of all is all hidden charges. First the only quote came to be only $180, then after dropping off the shipment 53qf the bill came to $650 adding Fuel charges, bill of lading, packaging and ... Then when it got to the destination I paid almost the same amount (another $625) because they have shipped it to another port in the country of destination and the receiving agency charged me for transferring to the right port and another bill of landing and clearance and all kind of fees. By the way there were not customs fees.

When complains to them they said these are normal charges and what you paid in the US is just for exporting charges and you should pay importing charges in the country of destination. I do not recommend this company at all.

Shippingquest Cons: Hidden charges and delivery time.

Location: Abu Dhabi, Abu Dhabi

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